VIQ Backup Features and Benefits
Thank you for choosing the VIQ Backup app! We’re excited to have you on board. Let us take you on a quick tour to help you get familiar, settle in, and make the most of the app’s features available under your selected license plan.
Refer to the **Setup** page to install the App from the BigCommerce App Marketplace.
Once the app is installed and subscribed, it will automatically begin backing up all the key data entities. Please allow some time for this initial backup to complete before starting to use the app.
Note: For details on which data entities are backed up immediately after installation, which require regular manual backups, and which support real-time backup, please refer to the following article: Backup Strategy Overview
You’ll notice that the sync status is set to Active, and the status of all data entities will also display as Active.
Refer the article - Understanding the VIQ Backup App Pages in the knowledgebase section
This is based on many factors such as the data available in your tenant, the data dependencies, BigCommerce API throttling, transfer connections speeds etc. and can range from a few seconds for simple backups to several hours for data intensive backups
For quick reference, here are some of the **FAQs** and **Known Issues.**
Also, kindly refer to **Product Releases** and future **Roadmap.**
While logging a support ticket by email to [email protected], please provide detailed information including:
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IMPORTANT: For troubleshooting purposes, our technical team may require access to your store where the application is installed. Prior to granting access, please disclose any specific information, restrictions, or requirements that we should be aware of.
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